Shipping policy
SHIPPING POLICY
The Wizard’s Tower Candle Company
Processing Times
All of our candles are carefully prepared and packed to order.
We aim to dispatch all orders within 5 working days (Monday–Friday, excluding bank holidays).
During busy periods, dispatch times may be slightly longer, but we will always aim to keep you informed.
Delivery
Orders are shipped via standard UK courier services.
Estimated delivery times:
- Standard delivery: 2–4 working days after dispatch
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to courier issues outside of our control
Shipping Costs
Shipping costs are calculated at checkout based on your order size and delivery location.
Order Tracking
Where tracking is available, you will receive a tracking number once your order has been dispatched.
Incorrect Addresses
It is the customer’s responsibility to ensure that all delivery details are correct at the time of ordering.
We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.
Lost or Delayed Orders
If your order has not arrived within a reasonable time frame, please contact us at:
📧 enquiries@thewizardstower.co.uk
We will work with the courier to investigate and resolve the issue where possible.
Damaged Items in Transit
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the damage
- Photographs of the item and packaging
We will arrange a replacement or refund as appropriate.
International Shipping
We currently only ship within the United Kingdom.