Refund policy

RETURNS & REFUNDS POLICY

The Wizard’s Tower Candle Company

Returns

We hope you are delighted with your purchase. However, if you are not completely satisfied, you have the right to request a return within 14 days of receiving your order.

To start a return, please contact us at:
📧 enquiries@thewizardstower.co.uk

Please include:

Your name
Order number
Contact details
Reason for return

We will then provide return instructions and, where appropriate, a return shipping label.

Important

Please do not send items back without contacting us first, as we may not be able to process your return.

Eligibility for Returns

To be eligible for a return, items must:

Be unused
Be in their original condition
Be returned in their original packaging

We cannot accept returns on:

Used candles
Custom or personalised items

We reserve the right to refuse returns that do not meet the above conditions.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Where possible, include:

A description of the issue
Photographs of the item and packaging

We will arrange a replacement or refund as appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method
Please allow up to 5–10 working days for the refund to appear, depending on your payment provider

Return Shipping

If the item is faulty or damaged, we will cover the cost of return shipping
For all other returns, return shipping costs may be the responsibility of the customer unless otherwise agreed