Privacy policy

Last updated: March 26, 2026

PRIVACY POLICY

The Wizard’s Tower Candle Company

Last updated: 26 March 2026

1. Introduction

This Privacy Policy explains how The Wizard’s Tower Candle Company collects, uses, and protects your personal information when you visit our website or make a purchase.

Our website is hosted on Shopify, which enables us to provide our products and services to you.

By using our website, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Details

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Order & Transaction Information

  • Purchase history
  • Items viewed or added to your cart
  • Payment confirmation details

Payment Information

Payments are processed securely via Shopify and its payment providers. We do not store your full payment card details.

Technical & Usage Data

  • IP address
  • Device and browser information
  • Website usage and interaction data

Communications

  • Messages you send to us via email or contact forms

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products and manage returns
  • Communicate with you بشأن your order or enquiries
  • Improve our website and customer experience
  • Detect and prevent fraud or misuse
  • Send marketing communications (only where you have opted in)

4. Sharing Your Information

We only share your data where necessary to operate our business, including:

  • Shopify (website hosting and order processing)
  • Payment providers (secure payment processing)
  • Delivery couriers (to deliver your orders)
  • Service providers (e.g. analytics or email services)

These providers only use your data as required to perform their services.

We may also share information where required by law.

5. Shopify & Third-Party Processing

Our store is powered by Shopify. This means your data may be processed by Shopify and its partners to provide and improve our services.

You can read Shopify’s Privacy Policy here:
https://privacy.shopify.com

6. Cookies

Our website uses cookies to:

  • Enable essential site functionality
  • Improve your browsing experience
  • Analyse website performance

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting obligations
  • Resolve disputes

8. Your Rights

If you are in the UK or EEA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)

To exercise these rights, contact us at:
📧 enquiries@thewizardstower.co.uk

9. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

10. Children’s Data

Our website is not intended for children, and we do not knowingly collect personal data from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 enquiries@thewizardstower.co.uk

The Wizard’s Tower Candle Company
Office 165401
Lytchett House
13 Freeland Park, Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom